Privacy Policy

1. Overview

SparrowCo Pty Ltd ("SparrowCo", "we", "our" or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or engaging with SparrowCo, you agree to the collection and use of your information as outlined in this Privacy Policy.

2. Who This Policy Applies To

This Privacy Policy applies to:

  • Clients and prospective clients.
  • Suppliers and business partners.
  • Visitors to our website.
  • Individuals who contact or engage with SparrowCo.

3. What Information We Collect

Depending on how you interact with us, we may collect personal information including:

  • Your name
  • Email address
  • Phone number
  • Business or company name
  • Postal or business address
  • Project briefs and information you provide
  • Billing and payment information
  • Information submitted through our website forms
  • Any other information you voluntarily provide

We may also collect photographs or videos for marketing purposes with your consent.

When you visit our website or interact with us on social media, we may collect information that you choose to make publicly available in accordance with your privacy settings.

4. How We Collect Your Information

We may collect your personal information when you:

  • Contact us via our website, email, phone or social media.
  • Submit an enquiry or complete a website form.
  • Subscribe to our newsletter or marketing communications.
  • Register for an event.
  • Engage SparrowCo to provide branding, design, marketing or digital services.

When you visit our website, we may also collect technical information such as your IP address, browser type, pages visited and the date and time of your visit to help improve our website and services.

5. How We Use Your Information

We use your personal information to:

  • Respond to your enquiries.
  • Deliver our services.
  • Prepare proposals, quotations and invoices.
  • Manage projects and client relationships.
  • Improve our website and services.
  • Comply with legal obligations.
  • Send marketing communications where you have consented or where otherwise permitted by law.

6. Marketing Communications

By submitting your contact details through our website, downloading resources, registering for an event or otherwise providing your information to SparrowCo, you consent to receiving communications from us via email and SMS relating to:

  • Our services
  • Industry news and insights
  • Company updates
  • Events
  • Marketing and promotional offers
  • Other content we believe may be relevant to you

You can opt out of receiving marketing communications at any time by:

  • Clicking the unsubscribe link in our emails;
  • Replying STOP to SMS messages (where applicable); or
  • Contacting us directly.

We will promptly action your request.

7. Cookies & Analytics

Our website uses cookies and similar technologies to improve your browsing experience and better understand how visitors use our website.

We may use analytics and marketing platforms to help improve our website, measure campaign performance and deliver relevant advertising.

You can manage or disable cookies through your browser settings.

8. Disclosure of Personal Information

We may disclose your personal information to trusted third parties where necessary to provide our services, including:

  • Website hosting providers
  • CRM and marketing platforms
  • Email and SMS marketing providers
  • Government authorities where required by law

We do not sell or rent your personal information.

9. Overseas Disclosure

Some of the technology platforms we use to operate our business may store or process information outside Australia.

These may include HubSpot, Mailchimp, Google Workspace, Microsoft 365, Meta (Facebook and Instagram) and other reputable cloud-based service providers.

By engaging with SparrowCo or using our website, you acknowledge that your information may be processed by these providers in accordance with their respective privacy policies.

10. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.

This includes maintaining secure systems, restricting access to authorised personnel and using appropriate security measures.

While we take reasonable precautions, no method of electronic transmission or storage is completely secure and we cannot guarantee absolute security.

11. Access and Correction

You may request access to the personal information we hold about you at any time.

If you believe any information we hold is inaccurate or out of date, please contact us and we will take reasonable steps to correct it.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices or legal obligations.

The latest version will always be available on our website.

13. Privacy Complaints

If you have a question or complaint about how SparrowCo handles your personal information, please contact us using the details below.

We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

14. Contact Us

Privacy Officer SparrowCo Pty Ltd